CX Futurist public
[search 0]
Plus

Téléchargez l'application!

show episodes
 
CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
 
Fed up with tech hype and buzzwords? Looking for a tech podcast where you can learn and be inspired by real-world examples of how technology is transforming businesses and reshaping industries? Keep informed of the latest business and tech trends by listening to stories of other people in your field and how they are overcoming challenges with emerging technologies. Learn from the guest's actionable tips, and lessons learned to obtain greater clarity and how you can leverage technology. In th ...
 
Loading …
show series
 
NICE surveyed over 1,000 global contact center decision-makers in UK, US, Australia and Canada. Findings show rapidly growing role of digital channels for customer interactions, increasing investments in digital channels, artificial intelligence, and contact center technology for seamless omnichannel experiences for customers. I invited Paul Jarman…
 
Biometric technology allows companies to uniquely identify a person based on one or more characteristics deemed unique to a particular individual, such as their face or physical fingerprint. However, in a pandemic world, both your hands and face end up covered by gloves and masks, so relying on those traditional second-factor authentications (2FA) …
 
Tomer Afek is the CEO and Co-founder of Spacemesh, a fairly-mined programmable cryptocurrency platform powered by a novel proof-of-space-time (PoST) consensus protocol. Spacemesh is free open-source software that aims to become a core Internet protocol for blockchain computation. Previously, Tomer has more than 20 years of experience across the tec…
 
When Jonathan Baktari, M.D., was arguably at the peak of his medical career as a triple board-certified physician, he saw an opportunity to try something new. Taking everything he’d learned as a doctor, medical director, and educator, he launched two businesses—a vaccine clinic and a drug-testing enterprise—that are driven by technology and designe…
 
Mark Cusack from Yellowbrick Data joins me on the podcast to talk about Real-time data warehousing and the future of faster, more flexible cloud data warehouses and why it's a must for data professionals and IT leaders from all industries. We talk about how 2020 has challenged enterprises to find new ways to succeed and grow. I learn how data wareh…
 
It's that time of the year again! Ryan Strategic Advisory asks hundreds of CX decision-makers every year to talk about their most favored locations for BPO and other trends affecting the marketplace. In this episode of CX Files, Peter talks about the top 5 global locations for BPO based on his research in 2021. The Front Office BPO Omnibus Survey 2…
 
Karim Marucchi, CEO at Crowd Favorite, a global firm that specializes in digital strategy and web development for companies like Starz, Salal Credit Union, Lexus and National Geographic. Karim has more than 20 years of experience in specializing in enterprise-grade digital strategy and has taken many companies public, managed M&As We discuss: Digit…
 
Handprint a tech platform that is looking better to bridge the gap between business activity and sustainability initiatives. They do this by tapping into consumer action. Handprint strives to ensure that every sale is climate-positive and assures transparency in all financial transactions by leveraging blockchain. To date, Handprint works with NGOs…
 
Headquartered in Silicon Valley, with offices in Toulouse and Tokyo, Airbus Ventures is a fast-moving, early-stage venture capital company that independently funds and supports startups impacting the aerospace industry. Airbus Ventures has helped aspiring innovators reach new dimensions of achievement since 2015. From its founding, Airbus Ventures …
 
Prequel is a photo and video editing app with unique effects and editing tools. The product regularly reaches the top 10 in its category. The app has 30m iOS downloads and on Android. Over 2M prequels are created every day, and the company has around 2.1M followers on Instagram and 1.7M on TikTok. In Prequel, art and technology meet together to bri…
 
Many brands are starting podcasts and are then disappointed by the number of downloads. One way to maximize your podcasting is by live-streaming the recordings to your existing social communities like Twitter, LinkedIn, Facebook, and YouTube. Other channels to consider include Clubhouse, Twitter Spaces, and Amazon Live. In his fourth book, “Going L…
 
The Esports industry has exploded in recent years and is not slowing down, but the industry remains extremely top-heavy and built around sponsorship and advertising revenue, rather than consumer revenue and participation. Challengermode is looking to turn the current industry model on its head - creating value for all esports stakeholders from the …
 
Next-gen air purifier CEO Christoph Burkhardt sees the current HEPA filters as outdated 70-year-old tech that move the air not clean the air. That is why he is creating more sustainable purifier products with OneLife, a company backed by German engineers to produce the world's most efficient air purifiers. They are launching revolutionary plasma fi…
 
Simon Dillsworth is the UK Managing Director of Davies Consulting (Davies Group acquired Ember Group - you may have heard Simon a year ago on this podcast when he was with Ember). In this episode, Simon talks about Intelligent Automation (IA) and Digital Transformation - especially in the post-Covid era. What is IA and how can it be used to improve…
 
Real estate is the largest expense for most companies. More than a trillion dollars is put towards unused (but leased) space. But for buisness leaders paying expensive leases, how much office space do they need? And how do they know how many people are in the building? The second challenge is how space used in a world of hybrid working? Are certain…
 
Eric Adler is the CEO and founder of Flume, a smart device that wraps around your water meter and detects leaks and water usage across your entire property - inside and out. He was studying chemical engineering in hopes of designing a product that would have a positive environmental impact. Flume is a purpose-driven business that came about because…
 
Over the last twelve months, people worldwide sheltered in place to stem the spread of COVID-19. As a result, video gained a new level of prominence in a wide variety of fields – from online lessons to virtual business meetings to streaming content. Tom Livne is the CEO and Founder of Verbit, the world's leading AI-powered transcription and caption…
 
The switch has been flipped - and there's no going back. In today's episode, Heath Spencer, CEO of TraitWare, and Anil Kumar from Citrix join me in a conversation about the importance of cybersecurity. With remote work and hybrid working here to stay, I learn how Traitware and Citrix are working together to help companies adapt to their new digital…
 
If I were to ask you, what does ROKU mean to you? I imagine you would immediately think of streaming players and smart TV apps. But did you know that Roku also works with 90% of the Ad Age top 200 advertisers? In 2020 Roku introduced OneView- the ad buying platform built for TV streaming – to the market. OneView reaches the most cord cutters of any…
 
In today's episode, I want to learn more about the role mobility plays in enabling employees to be productive as the nature of work continues to evolve given the pandemic. Joseph Boyle is a listener of the show and also CEO of Truce software and is the perfect person to talk discuss these topics. Truce provides a contextual mobile device management…
 
Chris Gillen is the CEO of A Closer Look, based in Atlanta, Georgia. A Closer Look focuses on data and human intelligence and in this episode of the podcast Chris explores the effect of the Covid-19 pandemic on customer experience and behavior in travel and leisure. What is the pre and post pandemic view on travel and leisure and how can you get cl…
 
Founder and CEO of Method Media Intelligence (MMI) Shailin Dhar joins me on the Tech Talks Daly Podcast in a conversation about Ad fraud, Ad-tech, and giving advertisers a path to be more successful. I also learn more about their mission to bring trust and transparency into the fragmented online advertising ecosystem. After his experience working a…
 
The pandemic has forced many businesses to digitize and do so in a smart way. Those who weren't technologically ready to respond to an unprecedented shift in how business was done quickly struggled to keep the pace. In some unfortunate cases, companies have folded. Having an IT architecture that can pivot quickly and seamlessly as a business' needs…
 
2020 brought massive disruption from COVID-19, and the abrupt shift to a remote workforce In March created holes in the cybersecurity landscape for malicious actors to exploit. Amid the pandemic, the harrowing spike in cyberattacks toward the government, hospitals, education institutions, and even security firms forced all enterprises, large and sm…
 
Studio Z specializes in social media-enabled open air photo booths for weddings and events. Established in 2012, the company aims to give their clients all the fun of a photo booth with high-end quality photos they can share and treasure forever. The company is based in NYC and has partnered with world-class brands such as Estee Lauder, Lego, and W…
 
While the number of female CEOs increased to over 25 percent in 2020, there are still many industries where women leaders are under-represented, including industrial lighting/manufacturing. Dialight is the world leader in industrial LED lighting technology, and its solutions are supporting over 2 million LED fixtures globally. But this tech company…
 
Muzik is a disruptive innovation lab and technology company specializing in wearable devices built for culture by culture. It currently works with icons across the worlds of sports, music, fashion, and technology to create products that empower you to listen, create and share in exciting new ways. When I heard that they were building the first came…
 
Corey Nachreiner, CTO at network security company WatchGuard Technologies, and Marc Laliberte, a senior security analyst at WatchGuard join me on the Tech Talks Daily Podcast. Corey and Marc discuss the state of the security market and share their security predictions, including prominent attacks and infosec trends that the WatchGuard Threat Lab re…
 
Today, with massive numbers of connected devices and as industries transform to deliver truly innovative services and experiences all connected to the web – from voice assistant devices and video streaming platforms to connected and autonomous cars – the delivery and protection of data over the internet to offer a seamless experience is more critic…
 
Rob van Herpen is the Regional Vice President for North America at 5CA. He is based in North California. 5CA has a two-decade history of work-from-home (WFH) CX and Rob was here on CX Files a year ago helping companies quickly move to WFH in the early stages of the pandemic. Now he is back and talking more strategically about how WFH will evolve, e…
 
What would happen if technology built a bridge between famous people and fans? Imagine your favorite footballer, actress, comedian, reality star, or YouTuber to wish a family member or friend a personalized video message. Meet memmo. An app that is using technology to creating personal connections between fans and celebrities. After thinking for a …
 
Today, I want to explore the world of connected dental space with a Brooklyn-based technology company called Toothpic. The company is minimizing the risk of major dental work with an approach that it's calling Smart Dental. Smart Dental is based on applying new technologies like Teledentistry, 3D Mapping, IoT-connected toothbrushes, and augmented r…
 
Hear.com, the largest online retailer of medical-grade hearing aids, is launching a new line of hearing devices that features next-gen technology in a sleek and nearly invisible design. The global health-technology company starting its journey in 2012 and has since helped over 100,000 customers get on the path to better hearing using the latest tec…
 
Feargal O’Neill is the CEO of Gamma Location Intelligence Services, a company that has offices in Dublin (Ireland), Manchester (UK), and Bilbao (Spain). The company integrates software, data, and services to help clients reduce risk through location intelligence. Gamma Location Intelligence works with insurance companies, delivering location intell…
 
Order-to-cash is often neglected, but there are clear benefits to digitizing this process – you can increase efficiency, adopt remote working, and optimize cash management and working capital. Artificial Intelligence is no longer confined to science fiction; finance professionals are already using AI in their daily lives to automate processes succe…
 
Insight Partners recently released a report highlighting the resilience of software ScaleUps and research around how software ScaleUps, graduates of startups, are catalyzing economic growth and fueling job creation amid widespread economic hardship. The report surveyed 300 global software leaders on scaling and the factors enabling rapid business g…
 
CesiumAstro builds high-throughput, plug-and-play phased array communication payloads for space and airborne platforms. Cesium's full-stack, multi-mission hardware and software products enable a diverse range of commercial and defense objectives. Backed by Airbus Ventures, Kleiner Perkins, and additional key investors, CesiumAstro is at the center …
 
The CX rules have been rewritten by the Covid-19 pandemic. That's the conventional wisdom, as analysts talk about the New Normal... but Rick Denton, the Managing Principal of EX4CX says we should not forget what has not been changed by Covid. Rick is based in Dallas, Texas, and on this episode of CX Files he talks about what we need to focus on to …
 
It all began at a hackathon in 2015. RapidAPI was made by developers for developers so they could have one place to access APIs and Microservices and build applications more efficiently and easily. Today, RapidAPI is the world’s largest API Marketplace where over 1 million developers can find, test, and connect to tens of thousands of APIs — all wi…
 
New Orleans is becoming a hotbed for entrepreneurial activity, and Patrick Comer intends to contribute to the growing startup energy in the region. With a background in research, data analysis, and technology development, the next new thing of course, combines all three. Patrick Comer founded Lucid with a vision to democratize data collection by ap…
 
I used to hear parents proudly discussing screen limits they imposed on their kids. But fast forward 12 months when those same screens are essential to their education and entertainment, most parents would agree things have changed. When researching the topic, I came across an inspiring story of Estelle and Douglas Lloyd, the husband-and-wife entre…
 
Many technology leaders struggle to be highly connected to their teams and fully engaged with their families. They are wicked smart, high IQs, and know their business like the back of their hands. They live in a tech world that is rapidly changing; and unfortunately, many are under tremendous stress. It is not their fault - they don't have time, en…
 
Dan McGaw is an award-winning entrepreneur and speaker. He is also the Founder and CEO of McGaw.io, an analytics and marketing technology consultancy. Coined as one of the original growth hackers, he has led the teams at Kissmetrics.com, CodeSchool.com, UTM.io and more. In 2015, Dan was selected to be a United States Ambassador of Entrepreneurship …
 
Emarsys empowers digital marketing leaders and business owners with its omnichannel customer engagement platform built to accelerate business outcomes. By rapidly aligning desired business results with proven omnichannel customer engagement strategies — crowdsourced from leading brands, their platform enables their customers to accelerate time to v…
 
Raffi Jamgotchian has been in the cybersecurity and IT field for over 25 years, first in corporate finance and later as the owner of his own firm. Currently, Triada Networks supports boutique investment firms. Raffi recently co-authored an Amazon bestseller called "On Thin Ice" with 30 other cybersecurity experts. Raffi shares insights from the boo…
 
Le Wagon is a coding bootcamp that teaches students to develop web applications from scratch. Our cutting-edge curriculum and world-class teachers give students all the skills and tools needed to kick-start their tech career, land a job as software developers or product managers, or launch their own startup. Today's guest is Boris Paillard, founder…
 
The Ryan Strategic Advisory annual BPO survey will be published next month - featuring the most desirable global BPO locations. In this preview Peter Ryan talks to Lian Rowlands from Conversations by Ami (UK), Dave Rumble from The Knowledge Group (UK), and CX analyst Jesús Hoyos (USA) on what makes a great post-Covid BPO destination. https://www.li…
 
Peter Voss is a Serial Entrepreneur, Engineer, Inventor, and a Pioneer in Artificial Intelligence. Peter started out in electronics engineering, but quickly moved into software. After developing a comprehensive ERP software package, Peter took his first software company from a zero to 400-person IPO in seven years. Fueled by the fragile nature of s…
 
A global leader in EdTech, D2L is the creator of Brightspace, the world’s first integrated learning platform. The company partners with thought-leading organizations to improve learning through data-driven technology that helps deliver a personalized experience to every learner, regardless of geography or ability. D2L’s open and extensible platform…
 
While talk in 2020 has focused on interpreting the new normal, this discussion has been altogether shortsighted. Instead, we should be thinking about what a better normal looks like beyond the pandemic. The research in this year's 2020 Legal Trends Report from Clio aims to further our vision for what this better normal could look like, based on wha…
 
Loading …

Guide de référence rapide

Google login Twitter login Classic login